Raghav Karol
@raghavkarol
Customer Support Expert specializing in live chat, Zendesk, and autonomous CRM operations.
IndiaWhat I'm looking for
I’m a Customer Support professional with 1+ year of experience in a high-volume international support environment. I deliver strong live chat and email support while maintaining full SOP adherence and quality benchmarks.
At my current role, I manage up to 4 concurrent chats per shift and support an international client process end to end. I was selected for pilot work to help shape process setup, SOP development, and quality benchmark establishment from inception.
My impact is clear: I achieved Champion Level access within 6 months, enabling fully autonomous loyalty bonus and CRM offer management without escalation. I also handle quality monitoring and real-time coaching, and I train new hires across live chat, email management, Zendesk, Slack, and CRM backoffice navigation.
Experience
Work history, roles, and key accomplishments
Delivered live chat and email support for an international client process, managing up to 4 concurrent chats per shift while maintaining quality standards and full SOP adherence. Trained new hires on-site and coached international teams across multiple countries on live chat handling, email management, Zendesk, Slack, CRM backoffice navigation, and quality adherence protocols.
Civil Engineering Intern
D2ICT – Rohtang Tunnel Project
Completed an on-site internship on a major national infrastructure project, supporting engineering coordination, documentation, and technical communication.
Education
Degrees, certifications, and relevant coursework
Bahra University
Bachelor of Technology, Civil Engineering
2013 - 2017
Grade: First Division – 6.04 CGPA
Bachelor of Technology in Civil Engineering (2013–2017) from Bahra University, graduating with First Division and a 6.04 CGPA.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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