Koushik User

I’m a customer-focused BCA graduate with strong communication and problem-solving skills. I’m known for building effective customer relationships and handling inquiries across multiple channels with clarity and professionalism.

Currently, I work as a Junior Associate in UnifyCX for Total Security Support, providing Tier 1 customer support via chat and email through a ticket-based system. I troubleshoot systematically, replicate issues when needed, and escalate complex technical matters with clear documentation.

I document all customer interactions thoroughly in the ticketing system to ensure detailed records for tracking, follow-up, and resolution accountability. I also manage multiple conversations simultaneously while maintaining response quality and service level adherence in a fast-paced environment.

I’m detail-oriented and committed to operational excellence—I’ve trained and mentored junior staff to foster a high-performance culture and knowledge sharing. With technical skills in HTML, CSS, JavaScript, and SQL, I bring both support discipline and an interest in technology innovation to every interaction.