Saiho Kwan

**Program and Project Manager as Amazon Games outsource Point of Contact**
Program Manager - LOST ARK (2025- 2026)
Program Manager - THRONE AND LIBERTY (2022-2025)
- Client-facing point of contact for the Localization Program.
- Management of translating content from Korean into English and Korean into Japanese.
- Management of pivoting from English to translate into French, German, Spanish, ES-M

Responsible for game development oversight for MetalCore, the first game published by Infinite Games.
- Worked with QA for bug triage and the developer for compiling build update information.
- Staffed the booth at PAX West 2022 to positively affect customers sampling the software.
- Communicated effectively with all levels of stakeholders.
- Prepared and submitted the ESRB submission documentatio

Managed multiple localization projects at once. Created and maintained localization timelines, budgets, and project release schedules. Facilitated internal and external text translation, voice recording, and LQA testing. Worked cross-functionally to ensure compliance with financial and legal requirements. Ensured continuity for game script content, glossary definitions, and IP-specific nuances. Lo

Managed localization for multiple games at once, including the brand new IP 'My Hero Academia.' Coordinated external vendors for localization from Japanese to English, Brazilian Portuguese, and Latin American Spanish (es-419). Managed LQA testing and implemented bug fixes in a CAT tool. Attended audio recording to help direct the voice actors to match the game content.

Managed submission of games to first party companies and ratings data to ESRB. Scheduled DLC releases and set service entitlements. Responsible for game download codes, CQA, LQA, FQA for projects. Learned how to interface with 1st party tools and websites for submitting games. Trained on Sony Devnet procedures for PlayStation 4 Submissions, PS4 Service Entitlements, PS4 DLC Submissions, and Devnet

Managed QA testing from pre-alpha through submission with local and outsourced tester teams. Collaborated with the Producer and counterparts in Japan and Europe to guide each project to completion. Created documentation and video for ESRB submissions. Led multiple projects and teams at varying stages of development at the same time. Delegated work through Assistant Lead testers on large projects.

Responsible for the inventory of items, writing testing training documentation, and creating more efficient tools. Exercised compliance testing methods and in-depth knowledge of multiple console systems. Worked on every title that went through Namco Bandai QA during my time at this position.

Aided the Lead Tester with duties ranging from scheduling, to creating test plans, to managing the test team.

Looked over final revisions of games in development for standards violations. Working with a partner, simulated game submission environments to ensure each game had compliance passing function.

Tested games for defects in text, graphics, and stability.

Worked to sell books and trained coworkers to do perform store duties. Was in charge of up to three employees during high traffic hours. Given the store key to open and close the store.

Going through continuing education in evening classes.
Classes taken:
Economics 1, 2
Management
Accounting 1, 2
Finance
Java for Beginners

Upcoming:
Java Advanced
Marketing or Business courses

Learned how to use Maya for two terms.

Earned the degree of Bachelors of Arts and Science in Japanese and Physics in a period of 5 years.