T 黒木

@t00

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Detail-oriented bilingual professional passionate about classic games.

United States

Message

What I'm looking for

I am looking for a role that values cultural fluency and offers opportunities for growth in quality assurance within the gaming industry.

I am a detail-oriented bilingual professional with native-level Japanese proficiency and a deep passion for classic games. Currently, I am seeking a contract position as a Dev QA – Japanese Specialist with PlayStation. My experience includes providing high-accuracy technical solutions and system support in both English and Japanese, collaborating with developers to test applications, identify bugs, and streamline processes for logistics clients.

Throughout my career, I have consistently demonstrated my ability to work independently in remote environments, ensuring operational excellence and enhancing delivery speed and accuracy by 20% in my previous roles. My background in customer support has equipped me with strong cross-functional communication skills and a commitment to achieving high customer satisfaction. I have a deep understanding of Japanese media, games, and language nuances, which I leverage to ensure quality assurance in gaming products.

Experience

Work history, roles, and key accomplishments

Current

IT Support Assistant

Current

euGlobe, LC

Aug 2024 - Present (10 months)

Provided high-accuracy technical solutions and system support in both English and Japanese. Collaborated with developers to test applications, identify bugs, and streamline processes for logistics clients.

Technical Support QA Tools

Daily Task Staff

Timee, Inc.

Jul 2022 - Aug 2024 (2 years 1 month)

Ensured operational excellence by handling daily tasks in a fast-paced, task-based Japanese work environment. Reported issues and improvements, helping the team enhance delivery speed and accuracy by 20%.

Operational Excellence Process Improvement Attention To Detail

Customer Support Specialist

DoTerra, USA

Jun 2019 - Feb 2022 (2 years 8 months)

Handled bilingual customer inquiries, provided support in English and Japanese, and ensured 95% satisfaction. Mentored junior team members in issue resolution and customer empathy across diverse cultural backgrounds.

Bilingual Support Customer Satisfaction Mentoring Cross Cultural Communication Customer Empathy

Missionary / Zone Leader

The Church of Jesus Christ of Latter-day Saints

Jan 2017 - Jan 2019 (2 years)

Lived and worked in Japan full-time for 2 years; led over 20 missionaries in multiple districts. Gained deep familiarity with Japanese cultural context, language, and communication styles.

Leadership Cultural Immersion Cross Cultural Communication Interpretation Training

Education

Degrees, certifications, and relevant coursework

Boy Scouts of America

Eagle Scout, Scouting

Demonstrated leadership, persistence, and attention to detail through community projects. This certification highlights a commitment to excellence and thoroughness.