Chama Bouallegue
@chamabouallegue
Experienced bilingual educator and customer service professional with cybersecurity training and strong technical literacy.
TunisiaWhat I'm looking for
I am a bilingual (French/English) educator and customer service professional with formal training in cybersecurity and telecommunications. I combine classroom experience as a French teacher with remote and in-person roles in customer support and teleoperations, consistently focusing on clear communication and student or client outcomes.
My technical foundation includes a Master's in Cyber Security and a license in Information and Communication Sciences and Technologies, supplemented by hands-on familiarity with Python, Arduino, and Microsoft Office tools. I have applied analytical problem-solving across teaching, call-center, and administrative roles, developing assessment materials and resolving customer issues effectively.
I am dependable, adaptable and motivated, with strong interpersonal skills and a commitment to continuous learning. I look to bring my mix of education, technical knowledge and service-oriented experience to a role that values clear communication, technical curiosity and measurable impact.
Experience
Work history, roles, and key accomplishments
French Teacher
Avicenne Private School
Sep 2022 - Present (3 years 5 months)
Designs and delivers French language curricula, assesses student proficiency, and develops written and oral evaluations to improve performance across grade levels.
Customer Service Operator
EGCTELECOM
Apr 2021 - Present (4 years 10 months)
Handles inbound calls via digital telephone systems, performs database retrievals, and assists callers in identifying needs while delivering remote customer support.
Teleoperator
Your Solution
Jul 2019 - Mar 2021 (1 year 8 months)
Managed incoming calls, routed queries to appropriate departments, and provided post-call follow-up to ensure customer satisfaction in a call center environment.
Teleoperator
Your Solution Call Center
Jul 2019 - Mar 2021 (1 year 8 months)
Managed incoming calls, routed callers to appropriate departments, and provided post-call follow-up to ensure customer satisfaction.
Secretary
La Rose Center
Jun 2018 - Sep 2018 (3 months)
Answered and managed customer calls, recorded interactions and transactions, and resolved inquiries and complaints to maintain customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Higher Institute of Applied Science and Technology, Gafsa
Master's degree, Cyber Security
2019 - 2021
Master's degree in Cyber Security (specialty: Cyber Security) completed at the Higher Institute of Applied Science and Technology in Gafsa.
Higher Institute of Applied Science and Technology, Gafsa
Fundamental License, Information and Communication Sciences and Technologies
2016 - 2019
Fundamental License in Information and Communication Sciences and Technologies with a specialty in Telecommunications and Electronics.
Ibn Rached High School
Baccalaureate, Mathematics
Secondary education completed with a Baccalaureate in Mathematics.
Availability
Location
TunisiaAuthorized to work in
Job categories
Interested in hiring Chama?
You can contact Chama and 90k+ other talented remote workers on Himalayas.
Message ChamaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
