Looking for a job

Mariana Sanchez Ortiz

@marianasanchezortiz

Message

I drive customer satisfaction and sales through bilingual service, upselling, and conflict resolution.

Mexico

Message

What I'm looking for

I'm looking to contribute to a dynamic, multicultural or remote team that values customer satisfaction, collaboration, and continuous improvement.

I'm currently supporting customers as a call agent at Alliance BPO Services while working as a Sales Service Representative at RDI Corporation, where I promote DIRECTV channel upgrades through targeted sales conversations.

At Conduent, I supported Air Canada travel bookings, selling tailored packages that combined accommodations, airfare, and ground transportation across Latin America. I also onboarded clients throughout the reservation process.

My experience includes customer service management, supplier orders, invoicing, promotional content, and de-escalating difficult interactions. I bring bilingual Spanish-English communication, active listening, and a solutions-oriented approach to customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Agente de Llamadas

Current

Alliance BPO Services

Jun 2025 - Present (1 year 3 months)

Worked as Agente de Llamadas at Alliance BPO Services.

Sales Service Representative

RDI Corporation

Dec 2023 - Jun 2025 (1 year 6 months)

- Sales Agent Representative for Directv in the Upgrades Department.
- Applied persuasive communication and targeted sales strategies to successfully upsell additional channel packages to customers.
- Utilized conflict resolution techniques to de-escalate difficult customer interactions, providing service improvements and promotional offers to enhance client satisfaction and drive sales.

Customer Service Agent

Conduent

Jun 2021 - Jan 2024 (2 years 7 months)

Reservation Agent Representative for AIR CANADA in the Travel Booking Department.

- Specialized in selling comprehensive travel packages that combined accommodations, airfare, and ground transportation services.
- Advised travel agents on optimal vacation packages and destination options throughout Latin America, ensuring tailored experiences for their clients.Advised travel agents on optimal vac

Customer Service Manager

Grupo Naturista de Sonora SA de CV

Apr 2019 - Jun 2021 (2 years 2 months)

Customer Service Manager

- Responsible for placing orders with suppliers and organizing invoices.
- In charge of customer service, store image, and sales strategies.
- Participated in collaborative events aimed at increasing the company's visibility.
- Created promotional content for raffles targeting loyal customers and seasonal events.
- Implemented customer service strategies and techniques fo