sahil dadhe

I am a dedicated customer service professional with experience in client verification, issue resolution, and process improvements across fintech and technology firms.

At Hexaware I served as a Verification Specialist (Senior Executive), improving research methods, simplifying an online verification database, implementing the PULSE tool to track breaks and production, and earning client appreciation and internal achiever awards.

More recently I worked as a Customer Service Representative for B-Map Fintech and FirstCry (Head office), handling customer inquiries via phone and email, collaborating across departments, and following company policies to ensure timely, professional responses.

I bring strong time management, patience, empathy, ticketing system experience (ServiceNow), MS Office skills, and multilingual ability in Hindi, English, and Marathi to roles focused on customer satisfaction and operational efficiency.