Thejas Suresh Amulraj
@thejassureshamulraj
Technical customer support professional in operations and international verification, investigating complex discrepancies and resolving customer-impacting cases.
IndiaWhat I'm looking for
At First Advantage Global Operating Center, I managed operational cases involving customers, vendors, institutions, and global stakeholders while meeting SLA and turnaround requirements. I investigated discrepancies across data sources, validated information against official records, and coordinated resolutions for complex cases.
At Hexaware Technologies, I managed international risk-screening and verification cases, researching discrepancies and coordinating with external stakeholders to move cases toward resolution. Earlier, at Teleperformance, I supported customers with inbound banking queries, investigated transaction issues, and resolved or escalated concerns while protecting sensitive financial information. I’m seeking to apply this experience in Motorq’s Technical Customer Support environment.
Experience
Work history, roles, and key accomplishments
Operations Analyst
First Advantage Global Operating Center
May 2025 - Aug 2026 (1 year 3 months)
Managed end-to-end operational cases involving customers, third-party vendors, employers, institutions, and global stakeholders while maintaining accuracy and SLA/TAT requirements. Investigated complex discrepancies across multiple data sources and coordinated with internal and external stakeholders for resolution.
Senior Executive (Sterling)
Hexaware Technologies
Jun 2023 - Mar 2025 (1 year 9 months)
Managed high-volume international verification cases involving customer-provided information, documentation, institutional records, and external data sources. Investigated discrepancies and communicated with external stakeholders to resolve complex cases within SLA/TAT requirements.
Customer Service Representative
Teleperformance
Jan 2022 - May 2023 (1 year 4 months)
Provided inbound customer support for banking queries, service requests, account-related concerns, and transaction issues. Owned customer interactions from issue identification through resolution or escalation, maintaining clear communication and meeting quality and productivity expectations.
Education
Degrees, certifications, and relevant coursework
Periyar Maniammai Institute of Science and Technology
Bachelor of Computer Applications, Computer Applications
2018 - 2021
Bachelor of Computer Applications (BCA) degree from Periyar Maniammai Institute of Science and Technology, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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