Mehzabeen Khan
@mehzabeenkhan
Experienced verification and operations analyst skilled in data accuracy, compliance, and customer service.
What I'm looking for
I am an experienced verification and operations analyst with a strong background in document authentication, data entry, and process improvements gained across background-verification and customer-service environments. I have repeatedly ensured compliance and accuracy while implementing procedures that improved efficiency.
At First Advantage I performed detailed data entry, investigated discrepancies, and documented findings to maintain accurate candidate verification records; later roles expanded to verification officer duties examining documents for regulatory compliance and authenticity. I also served as a senior customer service associate handling voice inquiries, CRM logging, and escalations across multiple channels.
I bring strong reporting and data-analysis skills, adaptability, and the ability to work independently while quickly mastering new tasks; I am motivated to take on new challenges where attention to detail, compliance focus, and customer-facing communication deliver measurable improvements.
Experience
Work history, roles, and key accomplishments
Verification Officer
Sterling India Pvt Ltd
Jun 2024 - May 2025 (11 months)
Examined and verified documents for accuracy and regulatory compliance, ensuring submitted records met processing criteria and identifying/documenting authenticity issues.
Senior Customer Service Associate
Teleperformance GlobalServices Private Limited
Nov 2023 - May 2024 (6 months)
Handled voice customer support, identified customer needs, logged interactions in CRM, and forwarded/escalated inquiries to relevant teams to resolve issues.
Operations Analyst
First Advantage Pvt Ltd
Apr 2018 - Sep 2023 (5 years 5 months)
Performed data entry and documented investigation findings, implemented process improvements to streamline operations and improve verification efficiency.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree from the University of Mumbai, focusing on commerce and related business subjects.
Maharashtra State Board
Higher Secondary Certificate, Secondary Education
Completed Higher Secondary Certificate (H.S.C) under the Maharashtra State Board.
Maharashtra State Board
Secondary School Certificate, Secondary Education
Completed Secondary School Certificate (S.S.C) under the Maharashtra State Board.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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