At Hexaware Technologies Ltd, I answered customer inquiries by phone, email, and chat. I also escalated issues that I couldn’t resolve independently and analyzed customer feedback to suggest business improvements.
At Teleperformance Global Services Pvt Ltd, I presented approved loan products and explained their terms and conditions to clients. I collaborated with underwriters on loan-file processing and educated customers about insurance options.
At Firstsource Solutions Ltd., I handled complex escalations and supported customers through inbound and outbound calls, email, and chat.
My experience includes customer relationship management, Salesforce CRM, technical support, customer service, and retention strategies.
