Saheedah Ajani

I am a dedicated and detail-oriented Virtual Contact Agent with proven experience in remote customer service and support roles. My strong communication and interpersonal abilities, combined with my fluency in English and Yoruba, enable me to effectively handle client inquiries and manage complaints, ensuring excellent customer satisfaction.

Currently, I work at Ascentech Services Limited, where I provide customer support services through calls, emails, and live chat. I take pride in addressing inquiries and resolving issues efficiently, achieving high satisfaction ratings. My previous role as a Customer Care Representative at iSON Xperiences allowed me to hone my skills in handling inbound calls and resolving technical and billing-related issues, contributing to overall team performance metrics.