Sahana Sri
@sahanasri
Motivated Healthcare Communication Specialist with 4+ years of experience.
What I'm looking for
I am a dedicated Healthcare Communication Specialist with over four years of experience in patient scheduling and EMR management. My journey in the healthcare sector has equipped me with the skills to deliver empathetic care, manage patient interactions effectively, and collaborate with diverse teams. I thrive in dynamic environments where efficiency and compassion are paramount.
In my most recent role as a Senior Patient Scheduling Representative at Robert Wood Johnson Barnabas Health, I successfully handled over 150 calls daily, ensuring accurate patient data management and scheduling across multiple healthcare facilities. My commitment to service excellence has been recognized through appreciation from both supervisors and patients, highlighting my ability to maintain clarity and patience in high-pressure situations.
With a Bachelor’s degree in English Literature and a strong foundation in communication, I am eager to contribute my skills to a forward-thinking healthcare organization. I am particularly passionate about enhancing patient experiences and streamlining processes to improve service delivery.
Experience
Work history, roles, and key accomplishments
Senior Patient Scheduling Representative
Robert Wood Johnson Barnabas Health
Mar 2022 - Sep 2024 (2 years 6 months)
Managed high-volume inbound and outbound calls, scheduling patient appointments across six healthcare facilities while averaging over 150 calls daily. Maintained 100% data accuracy in EMR updates, including patient demographics, insurance verification, and financial estimates. Additionally, trained and mentored new hires from diverse cultural backgrounds, contributing to team development.
Customer Service Executive
Avantor
Feb 2021 - Feb 2022 (1 year)
Handled B2B customer interactions via email, consistently resolving 90% of queries within established SLAs and maintaining a 95%+ customer satisfaction rating. Collaborated effectively with sales, logistics, and technical teams to deliver comprehensive end-to-end solutions. Contributed to a process automation initiative that successfully reduced manual follow-ups by 40%.
Education
Degrees, certifications, and relevant coursework
Avinashilingam Deemed to be University
Bachelor of Arts, English Literature
Completed a Bachelor of Arts degree with a focus on English Literature. The curriculum covered various literary periods, critical theories, and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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