{Sunny} {Chatlani}

Handled high-volume patient calls, screened symptoms, and prioritized urgent clinical issues. Managed patient scheduling, registration, and insurance verification while maintaining HIPAA compliance.

Screened referrals for home care or hospice services and entered demographic and clinical data into EMR. Investigated insurance eligibility and coordinated start of care dates with physicians.

Managed scheduling, patient communications, and medical records. Verified insurance coverage and coordinated orthopedic referrals, ensuring timely appointments and patient satisfaction.

Initiated patient contact regarding account status and submitted past-due notifications. Managed delinquent accounts, set up payment plans, and handled medical bill disputes.

Served as primary contact for providers and members regarding medical and clinical services. Handled inbound calls, determined eligibility, and processed authorization requests.

Handled high-volume calls regarding doctors' bills and clarified benefits for various providers. Processed insurance claims, resolved complaints, and managed patient records.

Ensured HIPAA compliance and performed provider outreach to request medical records. Coordinated with departments to validate benefits and assigned primary care doctors.

Answered calls from internet service subscribers, handled billing and escalation queries, and assisted with account changes. Up-sold security software and managed cancellations.

Completed 2nd PUC from Amity Academy Junior College in 2005.