Melita DSouza

Manage clinic appointment scheduling and compile departmental statistics to optimize patient flow and resource utilization; implement service quality policies and supervise frontline staff to meet daily KPIs.

Resolved customer complaints and managed the order lifecycle from inquiry to delivery, collecting and analyzing feedback to drive sales countermeasures and improve customer satisfaction.

Handled patient registration, billing, GOP coordination with insurers, and cash handling to ensure accurate financial transactions and smooth outpatient operations.

Managed front desk operations including patient registration, billing, records and calls, ensuring compliance with administrative policies and delivering high customer service standards.

Provided HR administrative support including recruitment assistance, employee records maintenance, onboarding coordination, and support for HR initiatives and compliance.

Completed an MBA in Tourism Administration at Mangalore University from 2013 to 2015.

Completed a Bachelor of Commerce at St Agnes College (Autonomous), Mangalore from 2009 to 2012.

Completed a Diploma in Hospital Administration (Hospital Front Desk Coordinator).

Completed a certificate course in vaccine administration.

Completed a certificate on Covid-19 awareness and management.

Completed an internship at AL Hind Tours & Travels Pvt. Ltd. from December 2015 to June 2016.

Completed summer training in the airport services department at Jet Airways, Mangalore in June–July 2014.

Certified Industrial Accountant Plus - Accounts Assistant certification from The Institute of Computer Accountants, Mangalore.