Neelufa Karkhi

I am a healthcare operations professional with strong experience in medical records retrieval, medical billing, and customer service within BPO environments. I have worked on healthcare processes for clients such as Holy Name Medical Center and supported billing teams to ensure data accuracy and compliance.

In senior roles I streamlined data handling processes, managed appointment scheduling and billing operations, and led resolution of complex complaints to maintain high customer satisfaction. I have served as a subject matter expert, sharing best practices and training colleagues to improve team performance.

I am technically comfortable and adaptable, with solid computer literacy and a focus on confidentiality when handling sensitive patient information. My experience spans customer care, payment and technical support, and process evaluation to recommend efficiency gains.

I am motivated to contribute creativity and operational discipline to a forward-thinking company, delivering reliable service quality, compliance, and measurable improvements in workflow and client satisfaction.