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@indiatracey
Dedicated scheduler with exceptional customer service and problem-solving skills.
I am a dedicated professional with extensive experience in scheduling and customer service. Currently, I work at The Foot and Ankle Specialists, where I manage scheduling for thirty offices across multiple states, ensuring a seamless experience for both patients and healthcare providers. My role involves high-volume call handling, insurance verification, and maintaining organized records, all while fostering a positive and collaborative environment.
Previously, I honed my customer service skills at Clear Home Pest Control, where I focused on proactive communication and customer satisfaction. I take pride in my ability to listen actively and resolve issues efficiently, ensuring that every customer feels valued and heard. My commitment to excellence is reflected in my attention to detail and my ability to adapt to various challenges in fast-paced settings.
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Work history, roles, and key accomplishments
The Foot and Ankle Specialists
Dec 2024 - Present (11 months)
Effectively listened to patient concerns, doctors, and charge nurses, creating a productive and well-organized environment. Managed high call volumes, scheduling for thirty offices across multiple states, and handled daily invoicing and billing inquiries.
Clear Home Pest Control
Jan 2021 - Nov 2023 (2 years 10 months)
Provided excellent customer service and proactive communication, including on-site visits to ensure customer satisfaction. Managed payments, invoices, and payment plans while maintaining customer confidentiality and creating customer profiles.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
2021 -
Completed high school education, gaining foundational knowledge and skills across various subjects. Prepared for further academic or vocational pursuits.
Certificate, Vocational Training
2024 - 2025
Underwent comprehensive training to develop specialized skills relevant to professional roles. Focused on practical applications and industry best practices.
Software and tools used professionally
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