I've supported healthcare operations at XL Health Care in Bangalore, coordinating professional schedules, patient appointments, house calls, insurance approvals, and member inquiries.
I previously supervised an escalation desk at ANI Technologies, leading support analysts, monitoring daily performance, resolving complex customer concerns, and improving service efficiency through process optimization.
At WNS Global Services, I handled voice and email support for more than 75 customers each day, achieved a 95% customer satisfaction score, and maintained customer records in Salesforce CRM.
I've also processed more than 300 sensitive estate fund distribution cases for the Aviva Wagner Retribution Project with 100% accuracy, combining clear communication, detailed documentation, and confidentiality.
