Open to opportunities

Mudasir Ahmad

@mudasirahmad1

I am a customer service representative specializing in healthcare appointment management and improving patient satisfaction.

India

Message

What I'm looking for

I seek a collaborative healthcare role focused on appointment management and patient support where I can use communication, problem-solving, and CRM skills to improve satisfaction and grow into leadership.

I am a dedicated, detail-oriented customer service professional with multi-year experience in appointment management, patient assistance, technical support, and inside sales across healthcare and customer-support settings. I have worked in roles handling scheduling, issue resolution, CRM recordkeeping, and coordination with medical staff to ensure smooth patient experiences.

I have managed customer support teams and exceeded monthly sales targets by converting leads through consultations and CRM workflow improvements. I focus on clear communication, empathy, and process-driven problem solving to enhance patient satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Kluvor

Oct 2024 - Feb 2025 (4 months)

Managed appointment scheduling and patient inquiries, resolving appointment-related issues and coordinating between patients and medical staff to ensure seamless clinic operations.

Scheduling Patient Coordination Phone Support Email Support CRM Data Entry

Customer Support Manager

Medpay

Mar 2023 - Jul 2024 (1 year 4 months)

Led patient appointment management and issue resolution processes, provided accurate clinic information, and managed escalations to improve patient experience.

Appointment Management Escalation Management Team Coordination CRM Scheduling

Inside Sales Representative

Smiles Ai

Feb 2023 - Aug 2023 (6 months)

Conducted inbound and outbound sales consultations for dental aligners, performed virtual assessments, and guided customers through purchase decisions, consistently exceeding monthly sales targets.

Inside Sales Lead Conversion CRM Patient Education Record keeping

Customer Service Representative

Taskus

Aug 2021 - Feb 2022 (6 months)

Responded to inbound and outbound customer inquiries, processed orders, returns and refunds, and provided basic technical troubleshooting. Maintained accurate records of interactions and collected feedback to improve service processes.

Customer Support Order Processing Technical Support Data Entry CRM Feedback

Customer Service Representative

CNC Connect

Jul 2019 - Jul 2021 (2 years)

Handled inbound and outbound customer interactions, resolved complaints, processed refunds and escalated complex issues while maintaining accurate customer records and providing technical support.

Customer Support Technical Support Data Entry CRM Escalation Management Documentation