I am looking for a global remote role where I can leverage my 5+ years of L2 production support experience to manage cloud-native architectures at scale. I thrive in autonomous environments where I can apply my skills in AWS CloudOps, real-time data pipelines and observability (Splunk, Grafana) to automate workflows and resolve critical incidents independently.
SM
Looking for a job
Sagar Muduli
@sagarmuduli
L2 Production & Cloud Support Engineer | 5+ Years Experience | AWS CloudOps & Observability
IndiaWhat I'm looking for
L2 Production & Cloud Support Engineer | 5+ Years Experience | AWS CloudOps & Observability
Results-driven L2 Production Engineer specializing in maintaining high-availability cloud and hybrid infrastructures (AWS, Linux) across global enterprise sectors (Automotive & Banking). Proven track record of independently diagnosing complex data pipelines, managing real-time systems (Apache Kafka), and resolving high-severity P1/P2 incidents within strict global SLAs. Experienced in asynchronous, cross-border collaboration and executing zero-downtime CI/CD deployments.
Core Tech Stack: AWS (Lambda, S3, SQS), Splunk, Kibana, Grafana, Linux, Apache Kafka, SQL, and Bash/PowerShell scripting.
Experience
Work history, roles, and key accomplishments
VI
Current
L2 Production & Cloud Support Engineer
Volkswagen Group Technology Solutions India
Mar 2023 - Present (3 years 6 months)
Deliver 24/7 L2 production support for a portfolio of 9 enterprise applications across multi-OEM manufacturing plants, resolving 20+ high-priority incidents daily within SLAs. Maintain 99.9% uptime for Java/Tomcat applications, conduct RCAs on data ingestion failures, and execute CI/CD deployments for AI models.
XL
L2 Application Support Engineer
Xebia IT Architects India Pvt Ltd
Mar 2021 - Dec 2022 (1 year 9 months)
Provided L2 production support for the Yes Bank Genie digital banking platform, resolving 20+ high-severity financial transaction incidents daily. Monitored data pipelines using Splunk, Kibana, and Grafana, executed SQL queries for data validation, and diagnosed API failures.
Education
Degrees, certifications, and relevant coursework
Biju Patnaik University of Technology
Bachelor of Technology, Computer Science and Engineering
2016 - 2020
Bachelor of Technology in Computer Science and Engineering from Biju Patnaik University of Technology, Odisha, completed in 2020.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
90k+ USD
Job categories
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