I've supported customers and driven sales at Smilegood Global Enterprise, converting 30+ customer orders weekly and maintaining a 50% inquiry-to-sales conversion rate for printing products and services.
At Sultan Birma Engineering Services, I managed high-volume customer inquiries across phone, email, and chat, helped customers select technology and security products, and contributed to 50+ weekly sales. I documented, tracked, and escalated issues through CRM and communication platforms while resolving complaints and product-related inquiries.
I'm currently volunteering with YouVersion, responding empathetically to prayer requests through chat and email and organizing requests in Front CRM. I provide relevant Bible reading plans, scripture passages, and other YouVersion resources while maintaining an orderly, timely workflow.
