Open to opportunities

McDavies Akwuebue

@mcdaviesakwuebue

Message

Customer support specialist delivering technical troubleshooting and high customer retention.

Zimbabwe

Message

What I'm looking for

I seek a customer-facing role focused on technical support and customer success where I can drive retention, mentor teammates, and optimize CRM-driven processes.

I am a Customer Support Specialist with five years' experience providing high-quality service in dynamic, customer-facing environments.

I excel at resolving complex inquiries and troubleshooting technical issues, and I am proficient with CRM platforms such as Zendesk, Salesforce, and HubSpot as well as ticketing systems like JIRA and Freshdesk.

At Ataria Media I managed a portfolio of 25+ client accounts, achieved a 92% retention rate, resolved 20–40 daily tickets while maintaining a 95% customer satisfaction score, and contributed to a 15% increase in average account revenue through upsell collaboration with sales.

I also developed and delivered training for 12 new hires on customer support strategies and CRM tools, improving team response times by 25% and enhancing overall team performance.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Ataria Media

Jan 2021 - Feb 2025 (4 years 1 month)

Managed a portfolio of 25+ client accounts achieving a 92% retention rate and resolved 20–40 daily tickets while maintaining a 95% customer satisfaction score; contributed to a 15% increase in account revenue through upselling and improved team response times by 25%.