Samuel Anthony
@samuelanthony
Dedicated customer support specialist focused on resolving escalated issues efficiently.
ZimbabweWhat I'm looking for
I’m a dedicated customer support professional, experienced in handling escalated and sensitive situations with empathy and professionalism. I adapt my tone and communication style to resolve issues efficiently, often under high-pressure conversations.
In my role as a Customer Support Specialist at Faithworks Resources, I managed escalated customer issues and resolved 95% within SLA while using Salesforce CRM to track and resolve cases. I also collaborated with teams to improve customer satisfaction by 20%, handling high-volume inquiries via phone and email.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Faithworks Resources
Jan 2024 - Jan 2026 (2 years)
Managed escalated customer issues, resolving 95% within SLA while handling high-volume inquiries via phone and email. Used Salesforce CRM to track cases and collaborated cross-functionally to improve customer satisfaction by 20%.
Education
Degrees, certifications, and relevant coursework
Kings Pearls’ Learning Field
WAEC, WAEC
Completed WAEC at Kings Pearls’ Learning Field in 2025.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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