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Sadiat Jimoh

@sadiatjimoh

Customer Support Specialist at Deel who centralized complex-query guidance and cut average resolution time from 62 to ~30 minutes.

Nigeria

Message

At Deel, I supported business clients across products covering onboarding, payroll, benefits, and compliance in 150+ countries. I moved from Customer Support Agent to Senior Customer Support Specialist, supporting VIP clients and handling escalated cases through resolution.

I built a Slack Canvas of guidance for complex queries that a 12-person specialist team adopted, reducing average resolution time from 62 to ~30 minutes. I also created personalized macros for 30+ agents and reviewed AI-generated responses against the internal knowledge base.

Experience

Work history, roles, and key accomplishments

Senior Customer Support Specialist

Deel

Feb 2026 - Apr 2026 (2 months)

Managed 500-800 tickets per month, maintained high CSAT and QA scores, and supported VIP clients across 150+ countries. Built knowledge resources and mentored 30+ agents, improving team efficiency and quality.

Client Specialist

Deel

Sep 2025 - Feb 2026 (5 months)

Provided premium remote support to SMB and Mid-Market clients across multiple Deel products, building strong client relationships entirely through remote channels.

Zendesk Jira Looker Slack Google Workspace Microsoft Office Workbench Copilot Claude OpenReplay Kustomer Help Scout Tableau Shopify Hofy client support remote communication Product Knowledge

Customer Support Specialist

Deel

Feb 2024 - Sep 2025 (1 year 7 months)

Delivered consultative support via chat, email, and phone, sustaining high CSAT and QA scores. Owned issue resolution end-to-end and coordinated with cross-functional teams for timely resolution.

Zendesk Jira Looker Slack Google Workspace Microsoft Office Workbench Copilot Claude OpenReplay Kustomer Help Scout Tableau Shopify Hofy Customer Support Escalation Management Cross Functional Collaboration

Customer Support Agent

Opay

Feb 2023 - Oct 2023 (8 months)

Handled inbound and outbound calls, texts, and emails using Zendesk and Talkdesk. Identified user feedback patterns and translated them into suggestions for improving user experience.

Zendesk TalkDesk Customer Support Issue Tracking User Feedback Analysis

Administrative Officer

Albashir Ventures Limited

Sep 2022 - Feb 2023 (5 months)

Managed day-to-day office operations, handled employee payroll, and managed employee onboarding and offboarding. Fielded and resolved complaints via phone calls.

Office Administration Payroll Management Onboarding Offboarding Complaint Resolution

Customer Service Representative

Albashir Ventures Limited

Sep 2021 - Aug 2022 (11 months)

Assisted customers with purchasing decisions, offering tailored advice and identifying customer needs. Responded to inquiries about products, services, and company information.

Customer Service Communication Skills Product Knowledge