Precious Opara
@preciousopara
I improve SaaS customer operations, product adoption, and service quality.
NigeriaWhat I'm looking for
I've supported global payroll clients at Deel, resolving onboarding, payroll, payment, and platform issues while managing 50+ daily interactions. I partner with Customer Success, Finance, and Product teams to resolve escalations within SLA and reduce customer friction.
Across Deel's global support operations, I supported contractor and employee payment workflows, including payslip approvals, expense reimbursements, tax forms, and statutory filings. I identified recurring platform issues, analyzed operational trends, and maintained 98% QA accuracy in high-volume environments.
Previously at The Tonic Technology, I implemented a ticketing system that reduced response times by 30% and helped achieve a 95% customer satisfaction rating. I also used Zendesk, Salesforce, QuickBooks, and NetSuite to manage customer records, orders, and complex cases.
I'm focused on customer success, client operations, AI-assisted support, and process improvements that make every customer journey smoother.
Experience
Work history, roles, and key accomplishments
Manage 50+ daily client interactions, resolving complex onboarding, payroll, and platform issues while maintaining high service quality. Partner with Customer Success Managers to manage escalations and drive timely resolution within SLA targets.
Education
Degrees, certifications, and relevant coursework
Landmark University
Bachelor of Science, International Relations
Bachelor of Science in International Relations from Landmark University, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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