Sadia Shehu

I am a results-driven Customer Service Representative and Virtual Assistant with over 13 years of experience providing both remote and onsite administrative and client-facing support. I consistently handle high-volume inquiries across phone, email, and chat while maintaining excellent satisfaction metrics.

At Lagos State Internal Revenue Service, I managed 100+ daily inquiries, achieved a 98% customer satisfaction score, and maintained a 92% first-contact resolution rate, while reducing data errors by 35% through diligent CRM use. I also developed internal FAQs and delivered monthly reports that improved decision-making efficiency by 25%.

I bring strong CRM and remote-work tool proficiency, including Zendesk, Salesforce, HubSpot, Google Workspace, Slack, Zoom, and Trello, combined with core soft skills like conflict resolution, time management, and active listening. I mentor junior staff and have contributed to measurable department performance improvements.

I hold a Bachelor’s Degree in Economics and multiple certifications in customer service, virtual assistance, conflict resolution, and digital skills. I am open to remote roles globally and available to start immediately.