At Brandwatch, I manage a portfolio of 47 Essential client accounts, serving as the primary point of contact for client requirements, account queries, and issue resolution. I monitor account health and renewals, and coordinate with Customer Success, Sales, Product, Support, and Finance to address customer needs.
I identified expansion opportunities that contributed to two successful upgrades from Base+ to Suite, while retaining 47 of 49 assigned clients over two years. Earlier at Brandwatch, I trained teammates, documented SOPs, and performed quality checks; at Relationship Science India Pvt. Ltd., I researched and validated client data.
