SSsabrine sannaky
@sabrinesannaky
Dedicated sales executive focused on customer satisfaction and growth.
MoroccoWhat I'm looking for
I am a dedicated and team-oriented sales executive with a strong focus on customer satisfaction. My experience in customer service has honed my communication and sales skills, allowing me to effectively engage with clients and address their needs. I have a proven track record of upselling products and services, which has significantly contributed to sales growth and customer retention.
Throughout my career, I have worked in various customer-facing roles, including as a Customer Service Representative at Intelcia, where I managed inbound and outbound calls in both French and English. My ability to identify customer needs and offer tailored solutions has enhanced the overall customer experience. I am passionate about creating a positive atmosphere and ensuring that every customer interaction is memorable.
In addition to my professional experience, I hold a Bachelor's Degree in Engineering and Management Science from Al Akhawayn University. I am fluent in English and French, with native proficiency in Arabic, which allows me to connect with a diverse clientele. I am eager to leverage my skills and experience in a dynamic sales environment that values customer relationships and growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Intelcia
Oct 2004 - Jan 2025 (20 years 3 months)
Delivered exceptional customer service in both French and English, managing inbound and outbound calls to address inquiries, resolve issues, and provide product information. Utilized strong communication and persuasion skills to upsell products, contributing to increased sales and customer retention.
Volunteer
Al Qalb Lkbir
Oct 2023 - Nov 2023 (1 month)
Provided assistance to those in need after the earthquake, collaborating with fellow volunteers to deliver food, clothes, and medication effectively.
Boutique Attendant
Linda Fashion
Aug 2023 - Sep 2023 (1 month)
Provided excellent customer service by engaging with customers and promoting the boutique's products. Organized the boutique area for a visually appealing display and collaborated with colleagues to maintain a welcoming atmosphere.
Cafe Server
EspressoLab
Jun 2022 - Aug 2022 (2 months)
Provided exceptional customer service by greeting and assisting guests, taking orders, and ensuring a welcoming atmosphere. Managed cash register operations and collaborated with team members to deliver a seamless experience.
Customer Service Representative
Al Akhawayn University
Aug 2021 - Aug 2021 (0 months)
Handled customer inquiries and issues with professionalism and empathy, providing clear information to callers and managing high call volumes efficiently.
Education
Degrees, certifications, and relevant coursework
AUAl Akhawayn University
Bachelor's Degree, Engineering and Management Science
2019 - 2024
Bachelor's Degree in Engineering and Management Science. Utilized strong communication and persuasion skills to upsell products and services, contributing to increased sales and customer retention.
Ibn El Yassamine High School
High School Degree, Physics
2016 - 2019
High School Degree in Physics. Organized the boutique area to ensure a visually appealing display of merchandise and collaborated with colleagues to maintain a positive atmosphere.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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