Open to opportunities

yassine aitahmed

@yassineaitahmed

Message

Bilingual sales and customer service professional driving revenue and strong client relationships.

Morocco

Message

What I'm looking for

I am seeking a customer-focused sales role where I can drive revenue, exceed KPIs, develop client relationships, and grow into leadership while leveraging bilingual skills and CRM experience.

I am a bilingual (English/French) sales and customer service professional with 3+ years of experience in outbound sales, client support, upselling, objection handling, and CRM systems. I consistently meet and exceed KPIs, was ranked in the top 10% of sales performers at Cnexia, and have a proven record of closing deals and protecting revenue through tailored offers and retention efforts.

Currently pursuing an MBA at Mohammed V University, I hold a Bachelor's in Business Administration and practical retail and retention experience from internships and roles at Decathlon, Foundever-Nespresso Canada, UXCenter, and Cnexia. I bring a KPI-driven, customer-focused approach and strong bilingual communication to drive growth and long-term client relationships.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative

Current

Cnexia

May 2025 - Present (9 months)

Bilingual outbound sales representative promoting mobile, internet, home phone and TV packages; ranked in top 10% of team by conversion rate and consistently exceeded daily and monthly KPIs.

Outbound Sales Upselling Objection Handling CRM Sales KPIs Cold Calling Revenue Generation

Customer Service Representative

Foundever - Nespresso Canada

Aug 2022 - Mar 2025 (2 years 7 months)

Bilingual customer service and sales representative for Nespresso products who consistently met or exceeded upselling and revenue targets while managing high call volumes and maintaining quality and compliance.

Customer Service Upselling Retention Client Relationship Management Compliance

Retention Agent

UX Center

May 2022 - Aug 2022 (3 months)

Handled cancellation requests and retained customers through tailored offers, converting objections into sales opportunities and meeting retention KPIs in a fast-paced environment.

Customer Retention Objection Handling Upselling Cross Selling Sales KPIs Client Relationship Management

Retail Intern

Decathlon

Mar 2022 - Apr 2022 (1 month)

Completed one-month retail internship focused on merchandising and inventory management; implemented merchandising displays and supported promotional campaigns to enhance store aesthetics and drive sales.

Retail Merchandising Inventory Management Display Promotion Sales Support