Looking for a job

Saa Muhammad

@saamaina

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Customer-focused professional with experience in client support and relationship management.

Nigeria

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What I'm looking for

I’m looking for a customer-facing role where I can handle inquiries end-to-end, manage tickets with HubSpot/Zendesk, and keep records accurate—using strong communication, organization, and multitasking to improve client outcomes.

I’m a detail-oriented Customer Service Representative with proven experience supporting customers, managing administrative tasks, and building positive client relationships. I’m skilled in communication, organizational skills, problem-solving, record management, and delivering excellent customer service.

In my Customer Service Trainee work, I handled inbound and outbound inquiries, practiced Hubspot, Asana, Trello, Apollo.io, and Zendesk ticket management, and organized data using Google Sheets and Microsoft Excel. Previously at Zenith Bank Plc as a Retail Marketer (Retail Banking), I assisted customers with products and services, resolved concerns, maintained customer records and documentation, and strengthened client relationships.

Experience

Work history, roles, and key accomplishments

Retail Marketer (Retail Banking)

Zenith Bank Plc

Jan 2022 - Jan 2025 (3 years)

Assisted customers with banking products and services, responding to inquiries and resolving concerns. Maintained accurate customer records and strengthened client relationships through consistent service.

Customer Service Retail Banking Communication Skills Record keeping Administrative Support Data Management Problem Solving Client Relationship Management Documentation

Virtual Assistant & CS Trainee

Virtual Assistant Training Program

Jan 2026 - Present (5 months)

Supported customers with inbound and outbound inquiries and followed customer service workflows. Practiced HubSpot, Asana, Trello, Apollo.io, Zendesk ticket management, and maintained customer data in spreadsheets.