
Saad Hamid Mughal
@saadhamidmughal
I resolve customer issues and build client relationships across remote support channels.
What I'm looking for
I've supported customers at IGLeads.io through phone, WhatsApp, email, and online channels, answering questions about software features, pricing plans, platform updates, and usage guidelines.
I manage complaints, service requests, follow-ups, and customer records while coordinating with internal teams to deliver timely resolutions. I also support lead qualification, sales coordination, and post-sales customer experiences.
Previously, at MehriaBuilders, I assisted clients with property inquiries, plot details, pricing, payment plans, and project information. I maintained regular communication with prospective and existing customers and provided post-sales support.
With more than five years of remote customer service experience, I bring clear communication, problem-solving, organization, and independent time management to customer support and client relations work.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
IGLeads.io
Jun 2022 - Aug 2026 (4 years 2 months)
Provided remote customer support via phone, WhatsApp, email, and online channels, handling inquiries, complaints, and follow-ups. Managed leads, maintained client relationships, and coordinated with internal teams to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
Virtual University of Pakistan
Bachelor of Business Administration, Business Administration
Pursued a Bachelor of Business Administration degree, gaining knowledge in business and management principles.
Availability
Location
Authorized to work in
Job categories
Skills
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