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Saad Hamid Mughal

@saadhamidmughal

I resolve customer issues and build client relationships across remote support channels.

United Kingdom
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What I'm looking for

I'm seeking a remote Customer Support, Customer Service, Client Relations, or Customer Success role with an international organization where I can support customers, manage relationships, resolve issues, and contribute to a smooth customer experience.

I've supported customers at IGLeads.io through phone, WhatsApp, email, and online channels, answering questions about software features, pricing plans, platform updates, and usage guidelines.

I manage complaints, service requests, follow-ups, and customer records while coordinating with internal teams to deliver timely resolutions. I also support lead qualification, sales coordination, and post-sales customer experiences.

Previously, at MehriaBuilders, I assisted clients with property inquiries, plot details, pricing, payment plans, and project information. I maintained regular communication with prospective and existing customers and provided post-sales support.

With more than five years of remote customer service experience, I bring clear communication, problem-solving, organization, and independent time management to customer support and client relations work.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Virtual University of Pakistan logoVP

Virtual University of Pakistan

Bachelor of Business Administration, Business Administration

Pursued a Bachelor of Business Administration degree, gaining knowledge in business and management principles.

Tech stack

Software and tools used professionally

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