Open to opportunities

Sarah Ossai

@sarahossai

Message

I drive high-volume customer engagement, qualified leads, and respectful issue resolution.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or customer experience role where I can use high-volume communication, empathetic issue resolution, accurate documentation, and KPI-focused performance to improve customer interactions.

I've supported U.S. real-estate outreach through Land Caller, handling 300+ outbound call attempts daily in Convoso and generating 500+ qualified leads over seven months.

Across Tele-Target Remote and Top Home Solutions, I've qualified prospective customers, explained services clearly, handled objections with empathy, and documented every interaction accurately for follow-up and continuity.

As an Assistant Supervisor at Valency Agro Pvt. Ltd, I coordinated support workflows, reviewed customer feedback and performance patterns, routed escalations, and helped standardise scripts and documentation practices.

I'm focused on customer-first communication: active listening, clear information, respectful problem solving, reliable records, and KPI-driven performance in remote teams.

Experience

Work history, roles, and key accomplishments

Lead Generation Specialist (Customer Engagement)

Land Caller

Dec 2025 - Aug 2026 (8 months)

Handled 300+ outbound call attempts per day through Convoso, engaging U.S. property owners with clear, professional, and customer-focused communication. Generated 500+ qualified leads over seven months while meeting daily activity and lead-quality KPIs.

Convoso Customer Engagement Active Listening Objection Handling Lead Generation CRM Documentation Remote Collaboration