Open to opportunities

Brandoff Achanyi

@brandoffachanyi1

Message

Customer service professional specializing in empathetic member engagement and issue resolution.

United States

Message

What I'm looking for

I seek a customer-focused role where I can use empathetic communication, regulatory knowledge, and CRM expertise to improve member outcomes and operational KPIs.

I am a highly motivated customer service professional with extensive experience in high-volume inbound and outbound support, particularly for Medicare Advantage and Medicaid members. I consistently exceed performance goals through clear, empathetic communication, strict regulatory compliance, and meticulous CRM documentation.

I have a B.S. in IT Management and strong proficiency with MS Word, Excel, Outlook, MS Teams, JIRA, OneNote, and Confluence. I excel at resolving complex issues on first contact, analyzing member needs related to social determinants of health, and connecting individuals with appropriate programs and resources.

Experience

Work history, roles, and key accomplishments

Member Engagement Coordinator

Benelynk

Apr 2022 - Nov 2025 (3 years 7 months)

Conducted high-volume inbound/outbound calls with Medicare Advantage and Medicaid members to assess needs and enroll eligible participants in programs, consistently exceeding performance KPIs while ensuring HIPAA compliance.

Customer Service CRM HIPAA Call Center Operations Case Documentation Empathy KPIs

Customer Service Representative

Connexus Resource Group

Feb 2019 - Mar 2022 (3 years 1 month)

Managed inbound/outbound customer interactions across phone, email, and chat, resolving complex issues on first contact and meeting KPIs such as AHT, FCR, and CSAT through effective troubleshooting and escalation.

Customer Support Troubleshooting CRM Multichannel Support AHT Escalation Management