Ryan Neil Villafuerte

Listened to audio recordings carefully and transcribed them verbatim into written form. Followed provided guidelines and instructions to ensure accuracy and consistency in transcription, while maintaining confidentiality and adhering to data protection policies.

Reviewed and moderated videos uploaded to Instagram Reels and TikTok to ensure compliance with community guidelines and standards. Evaluated content for appropriateness, quality, and safety, adhering to company policies and legal regulations.

Managed calendars, scheduled appointments, and coordinated meetings. Coordinated travel arrangements and logistics, prepared paperwork, proofread documents, and assisted with basic accounting tasks.

Reviewed and evaluated user-generated content across multiple platforms to ensure compliance with community guidelines, safety policies, and legal regulations. Identified and escalated harmful, sensitive, or policy-violating materials while maintaining high accuracy and productivity in a fast-paced environment.

Provided exceptional customer service and support via chat, ensuring prompt resolution of inquiries and issues. Conducted sales activities over the phone, effectively promoting T-Mobile products and services to meet sales targets.

Provided technical support, exceptional customer service, and sales assistance via chat for Bell and Virgin Mobile Canada customers. Maintained up-to-date product knowledge and communication skills to ensure excellent customer satisfaction and loyalty in both technical support and sales roles.

Studied Information Technology, gaining foundational knowledge in computer systems, software development, and network administration. Developed skills in problem-solving and technical support relevant to the IT industry.