I seek for a good environment job with friendly and approachable coworkers and Managers
Jhyrwyn Genson
@jhyrwyngenson
Customer service professional skilled in support, Content moderation, and Data entry with strong client-focus.
What I'm looking for
I am a dedicated customer service professional with hands-on experience supporting US customers across telecom and ecommerce, content moderation for social platforms, and mortgage loan data entry. I consistently handle high-volume inquiries, upsell relevant products and subscriptions, and ensure accurate client records in CRM systems.
I bring proven reliability from roles at T-Mobile, Metric Call Services, and Alorica, plus freelance experience completing loan documentation. I am detail-oriented, comfortable moderating sensitive content, and committed to keeping customers satisfied while maintaining data integrity.
Experience
Work history, roles, and key accomplishments
Mortgage Loan Data Entry
Freelance
Jan 2025 - Present (1 year 1 month)
Entered client mortgage loan details into CRM, reviewed and saved client documents to maintain accurate loan files and support processing workflows.
Moderated audio, video and image content to remove inappropriate material and ensure safe social media consumption, improving platform safety standards.
Customer Support Specialist
Metric Call Services
Jan 2022 - Dec 2023 (1 year 11 months)
Assisted US customers with product inquiries, billing, subscriptions and purchases, resolving issues and documenting case details to maintain service quality.
Customer Service Representative
T-Mobile
Jan 2020 - Dec 2021 (1 year 11 months)
Handled inbound calls from US customers regarding telecom plans, upsold plans, gadgets and subscriptions, and resolved account inquiries to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Cordova Public College
Bachelor of Science in Education, English
2019 - 2020
Activities and societies: Best in Visual Arts; Recognition for Top 2 in class
Completed coursework toward a Bachelor of Science in Education majoring in English and received recognition for Best in Visual Arts and Top 2 in class.
Asian Learning Center
HUMSS (Senior High School strand), Humanities and Social Sciences
2016 - 2017
Activities and societies: Best in Performing Arts; Service Awardee
Completed Humanities and Social Sciences (HUMSS) coursework and received Best in Performing Arts and a Service Award.
Pusok National Highschool
Junior High School, General Secondary Education
2013 - 2016
Activities and societies: Service Awardee
Completed junior high school and received a Service Award.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
jhyrwyngenson.wordpress.comSalary expectations
Job categories
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