Open to opportunities

Jhyrwyn Genson

@jhyrwyngenson

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Customer service professional skilled in support, Content moderation, and Data entry with strong client-focus.

Philippines

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What I'm looking for

I seek for a good environment job with friendly and approachable coworkers and Managers

I am a dedicated customer service professional with hands-on experience supporting US customers across telecom and ecommerce, content moderation for social platforms, and mortgage loan data entry. I consistently handle high-volume inquiries, upsell relevant products and subscriptions, and ensure accurate client records in CRM systems.

I bring proven reliability from roles at T-Mobile, Metric Call Services, and Alorica, plus freelance experience completing loan documentation. I am detail-oriented, comfortable moderating sensitive content, and committed to keeping customers satisfied while maintaining data integrity.

Experience

Work history, roles, and key accomplishments

Current

Mortgage Loan Data Entry

Current

Freelance

Jan 2025 - Present (1 year 1 month)

Entered client mortgage loan details into CRM, reviewed and saved client documents to maintain accurate loan files and support processing workflows.

Data Entry CRM Document Management Quality Assurance Attention To Detail

Content Moderator

Alorica

Jan 2023 - Dec 2024 (1 year 11 months)

Moderated audio, video and image content to remove inappropriate material and ensure safe social media consumption, improving platform safety standards.

Content Moderation Policy Enforcement Attention To Detail Compliance Reporting

Customer Support Specialist

Metric Call Services

Jan 2022 - Dec 2023 (1 year 11 months)

Assisted US customers with product inquiries, billing, subscriptions and purchases, resolving issues and documenting case details to maintain service quality.

Customer Support Billing Subscriptions CRM Call Center Operations Documentation

Customer Service Representative

T-Mobile

Jan 2020 - Dec 2021 (1 year 11 months)

Handled inbound calls from US customers regarding telecom plans, upsold plans, gadgets and subscriptions, and resolved account inquiries to improve customer satisfaction.

Customer Support Upselling Telecom CRM Troubleshooting Verbal Communication

Education

Degrees, certifications, and relevant coursework

Cordova Public College

Bachelor of Science in Education, English

2019 - 2020

Activities and societies: Best in Visual Arts; Recognition for Top 2 in class

Completed coursework toward a Bachelor of Science in Education majoring in English and received recognition for Best in Visual Arts and Top 2 in class.