Ruvimbo Chikwanda

Provided high-volume customer support and resolved queries via phone and CRM, improving response efficiency and sustaining client satisfaction; managed outbound campaigns and appointment scheduling to increase lead engagement.

Executed lead generation and digital marketing campaigns, managed social media channels and maintained brand consistency to drive traffic and generate qualified leads.

Managed dental practice scheduling, reduced no-shows through confirmation systems, coordinated lab cases and handled insurance verifications and pre-authorizations to streamline patient flow.

Activities and societies: Used tools such as Asana, Trello, Canva; trained in Google Workspace and calendar management.

Completed a Higher Certificate in Marketing and coursework toward a BBA in Marketing Management, with strengths in customer service, digital marketing, and administrative support.

Activities and societies: Responsibilities trained include recall system management, pre-authorizations, and patient follow-up procedures.

Pursuing a Certificate in Dental Coordination with training in scheduling, insurance verification, and lab coordination for dental practices.

Activities and societies: Training included calendar management, high-volume phone systems, and project management tools.

Completed a Certificate in Virtual Assistant training focused on administrative support, scheduling, and client communication tools.