I’m seeking a remote, part-time operations or CRM support role where I can manage client communication, CRM data, follow-ups, and day-to-day administrative tasks while supporting a growing team.
Cain Chinogureyi
@cainchinogureyi
Operations & CRM support specialist experienced in remote work, client communication, and keeping systems organized and up to date.
What I'm looking for
I am an experienced operations and CRM support professional with over seven years of experience supporting service-based organizations through client communication, administrative operations, and workflow coordination. I have more than four years of hands-on experience working remotely with U.S.-based businesses, where I have consistently supported daily operations by maintaining accurate CRM data, managing follow-ups, and ensuring tasks and deadlines are tracked and completed efficiently.
My professional background includes managing client records, updating contacts and activity logs, coordinating internal workflows, and communicating professionally with clients and stakeholders via email and CRM platforms such as HubSpot. I am highly detail-oriented and take pride in maintaining clean, well-organized systems that enable teams to operate effectively and make informed decisions.
In addition to CRM and operations support, I bring strong administrative and coordination skills, including task management, documentation, and cross-team collaboration. I am comfortable working independently in fast-paced remote environments while remaining responsive, dependable, and proactive in identifying process improvements.
I am particularly interested in long-term opportunities with consulting, marketing, or services-based companies where I can contribute to operational efficiency, support client and sales processes, and continue growing my expertise in CRM management and business operations.
Experience
Work history, roles, and key accomplishments
Dental Aging Claims Specialist
Independence Dental Services Organization
Mar 2025 - Present (11 months)
Manage aging dental claims and maintain accurate client and account records, improving follow-through and resolution of outstanding items through clear documentation and professional communication.
Sales & Marketing Representative
Zimpapers Radio Broadcasting Division
Sep 2017 - Oct 2020 (3 years 1 month)
Managed client accounts and coordinated marketing campaigns, improving client retention through structured follow-ups and timely deliverables; supported leadership with reporting and operational coordination.
Client Services Officer
Dat Citizen Creative Group
Nov 2020 - Jun 2021 (7 months)
Served as primary client contact, coordinating service delivery and cross-functional teams to ensure timely execution of projects and maintain accurate client records for reporting.
Live Chat & Customer Support Rep
Timber Dental
Jul 2021 - Present (4 years 7 months)
Provide real-time chat, email, and phone support for U.S.-based customers, resolving high-volume inquiries while meeting response time, quality, and customer satisfaction KPIs. Maintain accurate CRM records and collaborate with teams to improve support processes.
Education
Degrees, certifications, and relevant coursework
Institute of Marketing Management
Bachelor of Business Administration , Marketing Management
2014 - 2019
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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