Rutika kadam
@rutikakadam
Customer service associate with strong problem-solving and communication skills.
IndiaWhat I'm looking for
I am a dedicated customer service professional with a strong background in handling customer queries across various platforms. My experience spans multiple roles, including Assistant Manager at ICICI Bank, where I effectively resolved customer issues, and as a Customer Care Executive at Mintifi Finance Pvt Ltd, where I managed pan-India customer inquiries through emails, chats, and calls.
Currently, I am an Associate at Amazon Development Centre India Pvt Ltd, where I continue to excel in providing exceptional customer service. My educational background in science, with a Master's degree from Swami Ramanand Teerth Marathwada University, has equipped me with analytical skills that enhance my problem-solving abilities. I am passionate about leveraging my skills to contribute positively to any organization.
Experience
Work history, roles, and key accomplishments
Associate - L2
Amazon Development Centre India Pvt Ltd
Jun 2023 - Present (2 years 1 month)
Managed customer interactions through calls and chats, providing optimal resolutions. Focused on delivering the best possible customer experience.
Customer Service Associate
Tech Mahindra Pvt Ltd
Dec 2022 - Present (2 years 7 months)
Provided customer service for the UK process, resolving customer queries via calls, chats, and emails. Maintained high standards of customer satisfaction.
Customer Care Executive
Mintifi Finance Pvt Ltd
Sep 2022 - Present (2 years 10 months)
Handled customer queries from across India through various channels including emails, chats, and calls. Focused on delivering excellent customer support for financial services.
Assistant Manager-1
ICICI Bank Ltd
Feb 2021 - Present (4 years 5 months)
Managed customer inquiries and provided effective resolutions. Ensured customer satisfaction by addressing their banking needs promptly and accurately.
Education
Degrees, certifications, and relevant coursework
Swami Ramanand Teerth Marathwada University, Nanded
Master of Science, Science
Grade: 85%
Completed a Master of Science degree, focusing on advanced studies within the field. Achieved a strong academic performance with 85%.
Swami Ramanand Teerth Marathwada University, Nanded
Bachelor of Science, Science
Grade: 91.98%
Obtained a Bachelor of Science degree, demonstrating a solid foundation in scientific principles. Graduated with an impressive 91.98%.
Shivaji Junior College, Nanded
Higher Secondary Education, General Studies
Grade: 69.23%
Completed Higher Secondary Education (12th grade), laying the groundwork for further academic pursuits. Achieved a percentage of 69.23%.
Gyan Mata Vidya Vihar Convent School, Nanded
Secondary School Certificate, General Studies
Grade: 8.6 CGPA
Completed Secondary School Certificate (10th grade), building foundational knowledge across various subjects. Achieved a CGPA of 8.6.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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