Open to opportunities

Ruth Van-Dyck

@ruthvan-dyck

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Customer Support & Client Success specialist improving retention through CRM-driven service.

Ghana

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What I'm looking for

I’m looking for a fast-paced team where I can own customer support and client success, manage CRM pipelines, and improve retention through structured follow-ups, strong communication, and cross-functional coordination.

I’m an accomplished Customer Support Specialist and Client Success Professional with over 5 years of remote and onsite experience delivering top-tier service across international markets. I manage critical customer inquiries, resolve multi-layered problems, and optimize retention rates using structured CRM pipeline work and clear, professional communication.

I’ve led support and client success operations as an Acting Team Lead and Head of Support Operations—handling high call volumes, securing customer commitments through objection handling and proactive follow-ups, and maintaining CRM hygiene with workflow metrics tracking. I also bring cross-functional coordination strength from roles that owned client scheduling, onboarding documentation, upselling windows, and multi-tier issue escalations, keeping service quality high in fast-paced startup environments.

Experience

Work history, roles, and key accomplishments

Customer Support Rep Acting TL

Unateous World

Dec 2025 - Mar 2026 (3 months)

Managed 100–120 daily inbound and outbound client communications to resolve inquiries, build relationships, and secure qualified appointments. Maintained CRM hygiene and workflow metrics while supporting onboarding and training for new remote support team members.

Customer Support Client Success Objection Handling CRM Management KPI Reporting Appointment Setting Team Leadership

Senior Client Success & Sales Exec

Streamprime

Jun 2025 - Nov 2025 (5 months)

Supervised inbound support pathways and outbound interactions to improve active subscription retention and software engagement. Owned cross-functional client scheduling, reduced churn through targeted upsell timing, and streamlined client communication channels.

Client Success Retention Strategy Objection Handling Calendar Management Cross functional Coordination

Remote Solutions Consultant

Wolf River Electric

Dec 2024 - May 2025 (5 months)

Conducted virtual consultations to educate international consumers on technical solutions, financing options, and installation processes. Directed CRM onboarding and data synchronization, coordinating time-sensitive appointment blocks to minimize customer drop-off.

Consultative Selling Technical Support Appointment Coordination Customer Education Synchronization Remote Support

Brand Expansion Manager

Glacique Ghana

Nov 2023 - Nov 2024 (1 year)

Led market entry and visibility initiatives while driving customer lifecycle engagement to strengthen localized brand presence. Coordinated sales, marketing, and backend operations to build a connected customer journey and managed multi-channel customer communications.

Customer Lifecycle Management Administrative Operations Sales Enablement Customer Relationship Management Reporting

Head of Support Operations

Mayan Herbal

Feb 2023 - Nov 2023 (9 months)

Oversaw day-to-day administrative operations across sales support, fulfillment logistics, and customer service teams. Improved workflow throughput and request-resolution efficiency by standardizing digital communication processes and handling multi-tier escalations.

Support Operations Administrative Support Workflow Optimization Escalation Management Customer Service Team Coordination Executive Support