I am looking for a collaborative remote team where I can leverage my 5+ years of enterprise support experience to tackle high-stakes technical escalations. I want a role that allows me to go beyond just closing tickets. I am eager to engage in projects that improve internal workflows, streamline client on-boarding, and prevent future system downtime.
Looking for a job
Patrick Rolemodel Asante
@patrickasante
Remote IT & Customer Support Specialist | 5+ yrs experience | Proficient in ServiceNow, Zendesk, and driving high CSAT.
GhanaWhat I'm looking for
I am a customer support and technical specialist with over five years of remote experience supporting healthcare and enterprise IT clients. I deliver high-volume incident resolution, clear technical communication, and user training while maintaining strong CSAT and first-contact resolution performance.
I have a track record of reducing account-aging and churn through ERP-driven process improvements and proactive account health management, including reconciling complex B2B contract issues and producing executive-ready Power BI and aging dashboards.
I am proficient with Zendesk, Salesforce, Odoo ERP, Power BI, ServiceNow and Office 365, and I bring disciplined escalation management, SLA focus, and a customer-first ethos to help teams improve adoption, retention, and operational efficiency.
Experience
Work history, roles, and key accomplishments
- Streamlined global support operations and closed 100+ technical tickets daily, improving first-contact resolution and reducing end-user downtime across enterprise systems.
- Translated technical solutions clearly to users at different technical levels, delivering high-quality customer service and achieving a 25% first-call resolution rate.
VI
Customer Success Specialist
Vimo
Jan 2023 - Sep 2025 (2 years 8 months)
- Onboarded 50+ clients monthly and drove a 30% increase in product adoption while reducing churn by 18% through proactive account health checks and escalations handling.
- Executed proactive account health checks for a portfolio of 70+ accounts, reducing customer churn (subscription cancellations) by 18% to protect recurring revenue.
- Reconciled contract and supply chain discrepancies for high-value B2B clients, retaining $2M in annual revenue and decreasing payment cycle delays by 20% via improved reporting.
- Orchestrated rapid solutions between external clients and internal operations teams, mitigating (reducing) service disruptions to maintain a 38% client satisfaction rate.
Education
Degrees, certifications, and relevant coursework
University of the People
Bachelor of Science, Computer Science
Grade: GPA 3.87, Summa Cum Laude
Completed a Bachelor of Science in Computer Science, graduating Summa Cum Laude with a 3.87 GPA in April 2025.
Kwame Nkrumah University of Science and Technology
Bachelor of Science, Business Administration
Grade: GPA 3.90, First Class Honors
Completed a Bachelor of Science in Business Administration, graduating with First Class Honors and a 3.90 GPA in November 2025.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
GhanaAuthorized to work in
Salary expectations
65k-200k USD
Social media
Job categories
Customer Service RepresentativeTechnical Support SpecialistCustomer Success SpecialistAccounts ManagerSupport AnalystCustomer Support ManagerCustomer Service SpecialistCustomer Experience RepresentativeCustomer Engagement SpecialistCustomer Experience ConsultantCustomer Experience ManagerCustomer Experience Coordinator
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