Princilla Sefakor Ahiahonu

Managed 30+ active real-estate client relationships from first enquiry through viewings, negotiation, and closing. Closed property transactions and maintained audit-ready CRM and contract records through proactive relationship management and accurate pipeline reporting.

Owned daily inventory control across 1,000+ SKUs, sustaining 98% stock accuracy through cycle counts and reconciliation. Implemented FIFO to cut stock losses by ~15%, coordinated inbound/outbound logistics documentation, and resolved stock discrepancies to tighten inventory control.

Provided remote executive support by managing calendars and inboxes, scheduling meetings, and coordinating events and speaking engagements. Handled correspondence and call screening and planned end-to-end travel arrangements while managing priorities independently across time zones.

Handled 70+ outbound customer interactions per day while keeping CRM records accurate and up to date. Resolved inquiries and complaints to improve customer satisfaction and retention, supporting sales reporting through timely data entry and performance tracking.

Resolved 60+ customer inquiries per day in a KPI-driven contact center, achieving most issues at first contact. Logged interactions in internal systems, escalated complex cases for departmental resolution, and maintained ~90% quality-assurance while meeting SLA standards.

Maintained accurate inventory records and supported daily stores operations for 100+ meter installations. Prepared requisitions, indents, and logistics documentation (waybills), monitored stock levels with maintenance teams, and supported audits and reconciliation while ensuring procedural compliance.

Earned a BSc in Logistics and Supply Chain Management from KNUST, completed in 2022.

Completed a Virtual Assistant Certificate through ALX Africa in 2022.

Completed an HND in Purchasing and Supply Chain Management at Accra Technical University in 2018.