Harriet Effah-Kwakye
@harrieteffah-kwakye
Customer Success & Business Development specialist delivering SaaS onboarding, adoption, and technical solutions across B2B clients.
GhanaWhat I'm looking for
I’m a results-oriented technology and business professional with 9+ years of progressive experience across Customer Success, Business Development, and Technical Solutions. I hold a BSc in Computer Engineering (KNUST), and I combine a strong technical foundation with proven client-facing skills to deliver measurable value in B2B and SaaS environments.
In my current fully remote role as a Customer Success Officer for an international AgTech company, I lead onboarding and training, drive feature adoption, manage relationships across time zones, and coordinate first-line technical support with internal product teams. I also bring deep experience from managing vendor/partner programs, handling CRM/helpdesk support, and delivering structured client success reporting with KPI tracking to improve satisfaction and time-to-value.
Experience
Work history, roles, and key accomplishments
Customer Success Officer
Koltiva Ag
Oct 2023 - Present (2 years 8 months)
Led remote onboarding sessions and training for new AgTech platform clients to accelerate time-to-value and drive feature adoption. Managed assigned accounts, handled escalations, provided first-line technical support, and reported client success KPIs to management.
Business Development Officer
Atlantic Computers And Electronics Ltd
Jan 2020 - Oct 2023 (3 years 9 months)
Managed partner programme training and certification requirements, supporting channel partners with both sales and technical programmes. Tracked rebates and promotions, built pipeline progress reports, created enterprise value propositions, and supported deal closure through needs assessments and solution proposals.
Solutions & Services Officer
Atlantic Computers And Electronics Ltd
Jul 2016 - Jan 2020 (3 years 6 months)
Coordinated end-to-end delivery of IT infrastructure and enterprise solutions, managing site surveys, installation timelines, and technical team logistics. Designed solutions and produced proposals, quotations, and technical reports, while administering brand partner portals and coordinating certification and training programmes.
Monitoring & Evaluation Officer
Atlantic Computers And Electronics Ltd
Jul 2015 - Aug 2016 (1 year 1 month)
Monitored and evaluated field project execution against scope and delivery timelines, identifying variances for remediation. Supported tender documentation and online sales by engaging prospects and following up to drive lead conversion.
Education
Degrees, certifications, and relevant coursework
Kwame Nkrumah University of Science and Technology (KNUST)
Bachelor of Science, Computer Engineering
2011 - 2015
Activities and societies: Financial Secretary – Women in Engineering (WINE) chapter at KNUST (2014–2015).
Completed a BSc in Computer Engineering at Kwame Nkrumah University of Science and Technology (KNUST) from 2011 to 2015.
St. Rose's Senior High School
West African Senior School Certificate (WASSCE), General Education
2007 - 2011
Activities and societies: House Prefect (2009–2011), leading house activities and representing student interests to school administration.
Completed West African Senior School Certificate (WASSCE) studies at St. Rose's Senior High School from 2007 to 2011.
Cosmos Basic School
Basic Education Certificate (BECE), Basic Education
2007 -
Completed Basic Education Certificate (BECE) studies at Cosmos Basic School in 2007.
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
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