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Byron Noel

@byronnoel

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Hospitality Operations & Production Manager transforming restaurants into scalable businesses.

Kenya

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What I'm looking for

I’m seeking a hospitality leadership role where I can run end-to-end operations, improve processes with SOPs and performance management, grow revenue through new initiatives, and deliver compliant, high-quality guest experiences.

I’m a results-driven Hospitality Operations and Production Manager with over 8 years of progressive experience across restaurant, bar, accommodation, food production, and hospitality business management. I lead end-to-end operations with a strategic, hands-on approach—building SOPs, driving performance management, and strengthening revenue and guest satisfaction.

I’ve transformed hospitality ventures from startup operations into sustainable multi-department businesses through operational excellence, cost control, and strong leadership. At Sagumo Gateway, I expanded into outside catering, events services, and a coffee processing and retail department, while implementing inventory and operational controls that improved accountability, efficiency, and long-term growth.

Experience

Work history, roles, and key accomplishments

Current

Operations & Production Manager

Current

Sagumo Gateway

Aug 2023 - Present (2 years 10 months)

Led end-to-end operations for a multi-department hospitality business (restaurant, bar, accommodation, cottages, coffee, outside catering, and events). Transformed a stopover restaurant into a diversified operation and launched new revenue streams including coffee processing/retail and events catering.

Operations Management Production Planning SOP Development Inventory Control Procurement Management Cost Control Customer Experience Management Budget Management

Operations & Production Manager

The Downtown Tavern

Jan 2022 - Jan 2023 (1 year)

Managed daily restaurant and bar operations, ensuring service delivery, food production quality, and guest experience standards. Coordinated 50 room reservations and 3 conferences while controlling stock levels, procurement, supplier relationships, and operational compliance.

Restaurant Operations Inventory Control Procurement Management Supplier Management Staff Scheduling Customer Service Compliance Oversight

Restaurant Manager

Morgan Coffee House

Jan 2019 - Jan 2021 (2 years)

Oversaw restaurant operations including customer service, production, inventory, and staff management. Drove sales growth initiatives and retention programs while managing procurement, operational budgets, daily financial reporting, and food safety compliance.

Restaurant Management Inventory Control Procurement Management Budget Management Financial Reporting Customer Retention

Food & Beverage Supervisor

Double Tree Pub & Restaurant

Jan 2018 - Jan 2019 (1 year)

Supervised front-of-house and food service operations, maintaining service standards and guest relations. Supported inventory management, procurement, and achievement of sales and operational targets through coordinated staffing and service delivery.

Food Service Operations Guest Relations Complaint Resolution Staff Scheduling Procurement Support Service standards Sales Targets Customer Experience

Receptionist / Waiter

Eagles Haven Hotel

Dec 2017 - Nov 2018 (11 months)

Handled guest reception and reservations for 64 rooms and 2 conference halls, including check-ins and check-outs. Provided food and beverage service, resolved guest inquiries and service requests, and supported front-office administration and guest satisfaction initiatives.

Guest Reception Reservation Management Check Out Food Service Customer Service Conference Coordination Guest Service