ISAAC NDUVA
@isaacnduva
Business management graduate skilled in operations, team leadership, and customer-focused retail management.
KenyaWhat I'm looking for
I am a results-driven Business Management graduate with hands-on experience in retail operations, cash handling, POS management, and technical team coordination. I consistently maintained accurate records, supported daily operations, and resolved customer issues to meet organizational targets.
At Mulley’s Supermarket I served as Cashier and Technical Team Director, leading staff training, coordinating technical systems, and improving service quality. I also supported operations at Citidrops and provided operational and customer support at Sam West Company.
I bring strong leadership, integrity, and the ability to work under pressure with minimal supervision, combined with solid MS Office computer literacy and a proactive, team-oriented mindset focused on operational efficiency and customer excellence.
Experience
Work history, roles, and key accomplishments
Operations / Team Member
Citidrops
Jan 2021 - Aug 2024 (3 years 7 months)
Supported daily operations, maintained accurate records and reports, and assisted customers to resolve issues, contributing to meeting organizational targets.
Cashier & Technical Team Director
Mulley’s Supermarket
Handled cash transactions via POS, delivered customer service and complaint resolution, and led the technical team to maintain system efficiency while training staff to improve performance.
Company Staff
Sam West Company
Assisted in operational duties and customer support, ensuring timely completion of assigned tasks over a four-month engagement.
Education
Degrees, certifications, and relevant coursework
KUKenyatta University
Bachelor of Business Management, Business Management
Bachelor of Business Management degree completed with focus on business operations and management practices.
Mavindu High School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
Completed Kenya Certificate of Secondary Education (KCSE) following a four-year secondary school program.
Mavindu Primary School
Kenya Certificate of Primary Education (KCPE), Primary Education
Completed Kenya Certificate of Primary Education (KCPE) following an eight-year primary school program.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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