Open to opportunities

Juliet Kendi

@julietkendi

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Dedicated property management and customer liaison professional with proven expertise.

Kenya

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What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and fosters a collaborative work environment.

I am a dedicated professional with over five years of experience in property management and customer service. My career has been marked by a proven track record of optimizing property performance and ensuring exceptional customer experiences. I excel in managing all facets of property operations, from seamless guest check-ins to impeccable housekeeping, always striving to enhance guest satisfaction. My proactive problem-solving skills and keen eye for detail allow me to maintain high-quality standards, while my ability to foster positive relationships with clients and fellow hosts keeps me abreast of industry trends.

Throughout my career, I have demonstrated strong communication and organizational skills, which have been crucial in my roles. I have successfully executed visual merchandising tasks, managed inventory, and provided excellent customer service in various settings. My experience as an Airbnb Entrepreneur has honed my ability to streamline processes and engage with guests effectively, ensuring a high level of service and maintaining Superhost ratings. I am now seeking to bring my unique blend of property management and customer relations skills to a dynamic role that values adaptability and a customer-focused approach.

Experience

Work history, roles, and key accomplishments

Current

Airbnb Entrepreneur

Current

Self Employed

Jan 2023 - Present (2 years 4 months)

Managing property operations on Airbnb, ensuring smooth guest check-ins and maintaining high housekeeping standards to achieve Superhost ratings. Engaging with other hosts for insights and streamlining guest checkout processes for improved experiences.

Property Management Customer Service Trend Analysis Communication Problem Solving Organizational Skills

Cashier/Customer Service/Sales Representative

LC Waikiki Retail Company

Jan 2019 - Jan 2022 (3 years)

Executed visual merchandising and provided excellent customer service, meeting sales targets and managing inventory to maintain store organization and aesthetics.

Customer Service Sales Target Achievement Inventory Management Communication Problem Solving Team Collaboration Time Management

Executive Customer Service Representative

Imax Africa Limited

Jan 2018 - Mar 2019 (1 year 2 months)

Handled customer inquiries and complaints through various channels, managed online bookings and payments, and conducted data entry for reporting purposes.

Customer Service Data Entry Communication Problem Solving Team Collaboration Time Management

Preparation Chef

Ocean Basket Kenya

Jan 2016 - Jan 2018 (2 years)

Collaborated with the head chef on menu items, ensured compliance with food safety standards, managed inventory, and maintained optimal food storage conditions.

Inventory Management Procurement Team Collaboration Problem Solving Time Management

Hospitality Intern

Methodist Guest House and Conference Centre

Jul 2016 - Aug 2016 (1 month)

Assisted with reservations and guest services, contributed to food production, and maintained cleanliness in guest areas while supporting administrative tasks.

Customer Service Team Collaboration Communication Time Management Organizational Skills