maurice okanda
@mauriceokanda
Food and Beverage Manager with 8+ years driving revenue, guest satisfaction, and efficient operations.
KenyaWhat I'm looking for
I’m a proactive, team-driven, and customer-centric Food and Beverage Manager with “+8 years cross- sector Contacts experience in Restaurant service and retail operations.” I bring excellent time management, the ability to multitask under deadlines, and a strategic-tactical approach that keeps service consistent and aligned with organizational objectives.
I strengthened the Hotel E&M model, improving efficiency and the hotel’s total revenue by 22%, while also improving safety outcomes—reducing safety incidents by 22% and achieving zero audit queries in 2 years. I’ve implemented a train-the-trainer model to reduce training cost by 20%, developed and evaluated food and beverage menus with dietary needs in mind, and managed budgeting, organization, scheduling, inventory, and vendor relationships to improve service delivery performance (success rate 75%).
I’m impact-driven, having increased guest satisfaction by 20% and grown revenue during special events by 15% through staff capability building. I also received the Year 2023 Outstanding Service Award, recognizing strategies that improved profitability by 18% and customer satisfaction rating by 25% in 1 year.
Experience
Work history, roles, and key accomplishments
Food & Beverage Manager
Africa Eco Services
Jan 2024 - Present (2 years 3 months)
Improved hotel efficiency and total revenue by 22% by strengthening the E&M operating model. Reduced safety incidents by 22% with zero audit queries over 2 years while training teams and optimizing weekly shift coverage.
Assistant Restaurant Manager
Africa Eco Services
Jan 2022 - Oct 2024 (2 years 9 months)
Increased restaurant performance by streamlining food prep and reducing food waste by 10%. Improved service efficiency by 20% through enforced performance standards and proactive handling of customer inquiries and complaints.
Managed multi-sectional teams with responsibility for reports, budgets, revenues, and vendor negotiations. Drove a 45% increase in sales volume through discounted vendor arrangements and operational oversight.
Food and Beverage Supervisor
Concord Hotels and Suites
Apr 2018 - Nov 2018 (7 months)
Maintained and developed dining experiences to build guest loyalty and meet sales targets. Supervised 30 restaurant staff while ensuring licensing, health, and safety compliance through policy implementation and staff training.
Assistant Restaurant Manager
Blue Waters Restaurant
Jul 2015 - Mar 2017 (1 year 8 months)
Ensured food quality and 100% customer satisfaction by auditing menu items and service performance. Trained staff, managed ordering and inventory control, and partnered with the head chef on menu development aligned to customer demand.
Restaurant Supervisor
Blue Waters Restaurant
Dec 2014 - Jun 2015 (6 months)
Maintained high standards of food and beverage service to improve customer satisfaction and support revenue. Coordinated special menu promotions and ensured adherence to internal policies and health and safety regulations.
Education
Degrees, certifications, and relevant coursework
National Youth Service Catering College
Diploma, Food and Beverage Management
2012 - 2014
Earned a Diploma in Food and Beverage Management at National Youth Service Catering College from 2012 to 2014.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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