At MMCY, I research and verify shareholders’ contact information and manage high-volume inbound and outbound calls. I guide shareholders through proxy solicitation campaigns and voting procedures, capturing their instructions and maintaining detailed records.
As a Customer Service Representative at SHUTTERFLY CUSTOMER SERVICE, I handled inquiries about custom print products, order placements, shipments, and product quality. I also helped customers navigate the mobile app and website and customize photo books, cards, and personalized gifts.
I studied Marketing management at National Aviation College and use Microsoft Office, Word, and Excel. I speak Amharic as my mother tongue and have C2 English proficiency across the listed skills.
