Biniyam User

I am a customer service professional with over one year of hands-on experience consistently exceeding performance targets and contributing to team development.

I communicate clearly and accurately with customers across phone, chat, and email, using CRM tools and active listening to resolve issues and maintain strong customer relationships.

I have experience with shift coordination, KPI tracking, time and task delegation, and problem-solving under pressure, and I contributed as a facilitator for a multi-agency gender equality and women empowerment program.

I hold a Business Management degree (3.71 GPA) and certifications in Procurement and Logistics, MEAL Essentials, and DisasterReady; I am seeking a role with growth potential into team leadership or supervisory responsibilities.