Open to opportunities

Kaleab Waktola

@kaleabwaktola

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Customer sales professional specializing in customer support and retention.

Ethiopia

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What I'm looking for

I seek a customer-facing role where I drive acquisition and retention, balance sales targets with excellent support, and work in a fast-paced, performance-driven team focused on measurable growth.

I am a customer sales professional with hands-on experience across sales, customer support, and client relationship management, working through the full customer journey from cold outreach to long-term retention.

At Exness Trading I supported onboarding, handled account- and platform-related inquiries, and explained trading conditions and available instruments in clear, simple terms while supporting active traders and prospective clients.

At MMCY Tech I worked in a customer-facing sales and support role, engaging clients from initial outreach through onboarding, resolving product inquiries and translating technical offerings into clear, practical solutions.

I also contributed written content at Link-Up Addis Digital Magazine and completed academic studies in Accounting & Finance at Unity University and an entrepreneurship fellowship at Queens University, strengthening my communication, critical thinking, and customer-focused delivery.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Exness

Supported onboarding and platform navigation for retail traders, handling ~185–200 customers daily and resolving account and platform inquiries to improve customer satisfaction and retention.

Customer Support Onboarding Account Management CFDs Communication Problem Solving Customer Retention

Sales and Customer Support

MMCY Tech

Performed customer-facing sales and support, conducting 250–500 cold calls daily, resolving product inquiries, and translating technical offerings into clear solutions to drive acquisition and retention.

B2B Sales Cold Calling CRM Customer Onboarding Technical Support Customer Retention Communication Sales Operations