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Kaleab Waktola

@kaleabwaktola

Customer sales professional specializing in customer support and retention.

Ethiopia
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What I'm looking for

I seek a customer-facing role where I drive acquisition and retention, balance sales targets with excellent support, and work in a fast-paced, performance-driven team focused on measurable growth.

I am a customer sales professional with hands-on experience across sales, customer support, and client relationship management, working through the full customer journey from cold outreach to long-term retention.

At Exness Trading I supported onboarding, handled account- and platform-related inquiries, and explained trading conditions and available instruments in clear, simple terms while supporting active traders and prospective clients.

At MMCY Tech I worked in a customer-facing sales and support role, engaging clients from initial outreach through onboarding, resolving product inquiries and translating technical offerings into clear, practical solutions.

I also contributed written content at Link-Up Addis Digital Magazine and completed academic studies in Accounting & Finance at Unity University and an entrepreneurship fellowship at Queens University, strengthening my communication, critical thinking, and customer-focused delivery.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

UU

Unity University

Accounting & Finance

2021 -

Pursuing studies in Accounting & Finance at Unity University from 2021 to 2025.

QU

Queens University

Fellowship, Entrepreneurship

Completed a fellowship on entrepreneurship in 2025.

Tech stack

Software and tools used professionally

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Kaleab Waktola - Customer Support Specialist - Exness | Himalayas