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Yosef Elias

@yosefelias

Sales Development Representative at MMCY who qualified leads through high-volume inbound and outbound campaigns.

At MMCY, I executed high-volume inbound and outbound call sequences, assessed prospects’ business needs, and generated qualified leads. I pitched services, addressed objections, and routed qualified opportunities to senior sales closers.

At Gize Psychiatry Center, I conducted outreach by phone, email, and messaging to secure consultation bookings, then managed follow-ups and logged client interactions. I also handled customer inquiries, intake, and service registrations at MESOB / One-Stop Public Service Center.

Experience

Work history, roles, and key accomplishments

Customer Service Representative & Client Relations Specialist

MESOB / One-Stop Public Service Center

Jan 2026 - Dec 2026 (11 months)

Managed customer flow and intake processes, handling direct inquiries and service registrations effectively. Resolved customer concerns calmly in a high-traffic setting to maintain satisfaction standards.

Customer Service Client Relations Conflict Resolution Intake Management

Sales Development Representative

MMCY

Mar 2026 - Jun 2026 (3 months)

Executed high-volume inbound and outbound call sequences to engage prospects, assess business needs, and generate qualified leads. Pitched core services, addressed client objections, and routed qualified opportunities to senior sales closers.

Inbound Calling Outbound Calling Prospecting Lead Qualification Objection Handling CRM Pipeline Management BPO

Appointment Setter & Customer Support Specialist

Gize Psychiatry Center

Jan 2024 - Dec 2025 (1 year 11 months)

Conducted targeted outreach via calls, email, and messaging to engage prospective clients and secure consultation bookings. Managed structured follow-up cadences to maximize lead engagement and show-up rates.

Outreach Email Messaging Follow up Client Interaction Data Entry CRM