Ruth Ibekwe
@ruthibekwe
Customer success and support professional who maintained 85% renewals across 35+ Dicnet accounts.
NigeriaWhat I'm looking for
At Dicnet Information Technologies, I managed 35+ customers across different states, maintaining an 85% renewal rate and 80% retention. I exceeded 90% of targets by keeping customers engaged and spotting renewal opportunities early.
I supported customers by phone and live chat, troubleshooting technical problems to resolution. I also booked appointments and kept follow-ups on track.
At GAOTek Inc., I researched 700+ leads and organized them in HubSpot and Excel or Google Sheets; 400+ were accepted. I wrote and sent 2,000+ outreach emails, and used Zapier and HubSpot automation to reduce repetitive follow-up work.
Experience
Work history, roles, and key accomplishments
Lead Generation & Email Marketing Intern
GAOTek Inc.
Mar 2026 - Sep 2026 (6 months)
Researched 700+ leads with Apollo.io and organized them in HubSpot and Excel/Google Sheets, with 400+ accepted. Wrote and sent 2,000+ outreach emails using Mailmeteor and Thunderbird, and used Zapier and HubSpot automation to reduce repetitive follow-up work.
Sales & Customer Support Executive
Dicnet Information Technologies
Jan 2018 - Dec 2025 (7 years 11 months)
Managed 35+ customers across different states, maintaining an 85% renewal rate and 80% retention. Exceeded 90% of targets by keeping customers engaged and spotting renewal opportunities early, and supported customers by phone and live chat.
Executive Assistant
Rivers State Ministry of Health
Jan 2015 - Dec 2017 (2 years 11 months)
Provided executive administrative support, coordinating schedules, communication and documentation. Participated in public health outreaches including World AIDS Day and World Tuberculosis Day.
Personal Assistant
Rivers State Ministry of Education
Jan 2011 - Dec 2015 (4 years 11 months)
Provided administrative and personal assistant support to senior officials.
Education
Degrees, certifications, and relevant coursework
Ruth hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
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Job categories
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